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Policies

Warranty Information

At Total Bedroom, customer satisfaction is our top priority. We are so confident in the quality of our offerings that we provide our customers with a 1 year warranty - free of charge.

Our free 1 Year warranty covers all of the products we sell for one year from the date of your purchase. While under normal household usage, if you experience any manufacturing-related defects with your furniture or accessories, just contact us, and we will arrange to either: 1) repair your item(s) in your home, 2) return your item(s) to the factory for repair, or 3) replace your purchase with the same item(s) or a comparable item(s) of equal retail value.

In the event of a claim, please note that we will require your help in determining the type of defect, and may request items such as digital pictures in order to help arrange for repair or replacement of your item(s)

Please Note: In addition to our free 1 Year warranty, many of our products come with an additional manufacturer's warranty. Manufacturer warranty details may be found on individual product pages on our web site.

There is a one year warranty on all products unless otherwise noted.

Returns & Refunds Policy

We know that you will be very pleased with our products, and your satisfaction is important to us. In the unlikely event that you are not happy with your purchase, you must contact us via e-mail by clicking here within 7 days of your shipment being delivered in order to be eligible to return items.

In order to provide you with discounted shipping on your order, we pay the outbound cost to ship the item to you. If you chose to return your item, we will deduct both our complete original shipping cost along with the cost to return ship the items back to us, from your refund amount.

Once you contact us, we will arrange for the pickup of your item and will refund the cost of the returned item(s) once we receive and inspect them. Please note that we assess a 15% fee (of the product purchase price) to process the items returned, which covers our cost to process, inspect, and forward the items to an outside liquidator.

In order to return your purchase, you must completely re-pack the items in their original packaging materials. Returned items should be free of damage. As soon as we have received and inspected the return, we will apply the credit amount (less shipping fees and restocking fees, as noted above).

There is a one year warranty on all products unless otherwise noted.

Cancellation Policy

All items on our site are clearly marked with approximate ship times. Orders placed on our online store are charged and processed quickly. Once we receive your order, we immediately place your items into production and process the order for shipment from our stock. Cancellations will only be accepted within 24 hours of orders being placed if item has not shipped**.

Please note that a 5% processing fee will be charged for all cancellations.

**Items that have shipped can not be cancelled. However, you may take an advantage of our Return Policy.

Delivery Policy

At Total Bedroom we offer "Curb Side Delivery". Our carriers will generally bring your order to the ground level entrance of your home or apartment building. However, set up and removal of debris or old furniture are not included.

This site is owned by Jagr Holdings, Inc. All materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are Copyright © and Trademarked and may not be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Jagr Holdings, LLC or other copyright/trademark holders' prior written permission. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws, and could result in criminal or civil penalties

Changes to Orders

All requests of changes to orders must be submitted through the Contact Us link on our website. Changes will be only be accepted if order has not shipped. If changes are possible, your exact changes will be confirmed via e-mail. Submission of e-mail does not guarantee change can be accommodated.

Useful Links and Resources

Total Bedroom offers a Furniture Links Directory to help our visitors educate themselves about buying furniture online. We also offer Bedroom Resources. If you run an appropriate site, please email customerservice@jagrholdings.com with your site information.