Shipping Policies & Procedures

Shipping

At this time we only ship to the 48 states in the Continental USA. Currently, we do not ship to APO or International Addresses

*We use ground carriers to deliver most of our orders. If you are listed as a rural area and your order requires special handling for delivery by our carriers then you may incur additional shipping costs.

Scheduling Delivery

Most of our orders are delivered by Ground Freight Carriers.* Deliveries are generally scheduled between Monday thru Friday 9:00 am thru 5:00 pm. Our Ground Freight carriers will contact you to schedule a delivery window with you. Carriers try their utmost to deliver between the scheduled appointment times. However, please understand that these are just estimated timeframes and we can not guarantee this window. If the delivery window changes, we make every attempt to notify you. Please note that any missed deliveries may incurr additional redelivery costs.

*At times we do use carriers such as Fedex, DHL or UPS which do not call prior to delivery.

Accepting Delivery

Count the number of cartons received and compare it against the number of cartons indicated on the Proof of Delivery Form.

a.) Please note on the POD form if you are missing any cartons, and notify us immediately.

b.) Also, please note on the POD form any cartons that are damaged and were either refused due to significant damage or accepted for further inspection.

c.) In addition, please indicate on the same POD form what cartons were accepted in good condition.

d.) Please refuse delivery of any items that have been shipped incorrectly to you in error. If you accept delivery of an incorrect item please contact customer service within (7) business days using the contact us form.

e.) Please e-mail us at damage@totalbedroom.com for assistance on any missing item issues.

**IMPORTANT**

Damages and missing items must be noted on the Proof of Delivery Form at time of delivery, otherwise additional replacement costs may be incurred. In addition, the manufacturer will require digital photos to review any damage claims.

Failure to notify us immediately of such issues may cause a delay in shipping replacement items.

Damage Policy

a.) If your carton appears only slightly damaged, write "Package Damaged" on the Proof of Delivery (POD) form and accept the carton for further inspection.

b.) If your carton shows a significant amount of damage please refuse the damaged cartons only and notify us immediately.

c.) Please contact us using our damage form for assistance on any damaged items issue.

d.) If you do not note the damage on the Proof of Delivery Form and later note a damage to your order. You have (7) days to contact customer service to make a request for a replacement. Additional costs may incur for replacements. Please keep in mind that digital photos will be required.

e.) Missing items must be noted on the Proof of Delivery Form at the time of delivery. Otherwise additional replacement costs may be incurred.

Multiple Item Policy

We offer products from a variety of manufacturers. Therefore, if you purchase more than one item, you can expect to receive more than one delivery.

Confirmation

Regardless of the method you choose to place your order (online or via telephone), you will receive a confirmation e-mail which includes your order information within 24 hours. Please contact us immediately if you do not receive a confirmation e-mail from us.

Obtaining an Order Status

You will receive a confirmation e-mail when your order ships. This will include your personal tracking number along with carrier contact information. Please contact our carrier as soon as possible, but at the latest within 4-5 business days to arrange for your delivery.

Change of Address

Please note there will be a $50.00 processing fee for all change of address requests. In the event your order has already shipped, you will also be responsible for re-consignment fees charged by the carrier.

Shipping Time Frames

We generally find deliveries occur within our estimated timelines, however we can not control exact delivery times, and do not guarantee delivery dates. Please keep in mind that holidays and inclement weather can often cause a short delay.

Currently, we do not offer expedited shipping.

Curb Side Delivery

At Total Bedroom we offer "Curb Side Delivery." This delivery service is generally to the entrance of your ground level home or apartment building.

Please note: set up of new furniture and removal of debris or old furniture is not included.

White Glove Delivery

White Glove Delivery is a premiere delivery service available on select products – if this service is available it will be noted on the product page. White Glove Delivery includes inside placement of products into your room of choice, delivery of items up to two (2) flights of stairs, unpacking of items, debris removal, and product set-up (limited to fifteen (15) minutes).

Please note, stair carries in excess of two flights will be billed an additional $25.00 per flight per shipment, and will be collected at the time of delivery.

Carrier Contact Information

Our most commonly used carriers are located in the list below. Please be sure to check your shipping confirmation email for your tracking number and shipper for your order. If you have not received your shipping confirmation email, your order has not yet left the warehouse. Most of our carriers provide online tracking capabilities right on their web sites, which are listed below. You may also contact most of our shippers by telephone in order to check the shipping status of your order.

Small Package Carriers:

Shipper	Website	Phone Number
DHL	www.dhl.com	1-800-225-5345
Federal Express	www.fedex.com	1-800-GOFEDEX
UPS	www.ups.com	1-800-PICKUPS

Truck Freight/White Glove Carriers:

Shipper	Website	Phone Number
American West	www.awest.com	1-888-890-3505
Four Truckers	www.fourtruckers.com	1-800-519-9100
Ground Freight Expeditors (GFE)	www.gfe.com	(use online tracking)
Main Street Delivery	www.mainstreetdelivery.com	1-877-416-1800
Old Dominion Freight Lines	www.odfl.com	1-800-245-6533
Road Runner	www.rdfs.com	1-800-582-9292
Sun Delivery	www.sundeliveryinc.com	1-866-786-5492
TransGroup	www.transgroup.com	1-800-932-3383
UPS Freight/Overnight Transportation	www.ltl.upsfreight.com	1-800-333-7400
Watkins	www.watkins.com	1-800-274-9099
Wilson	www.wilsontrucking.com	1-540-949-3200